FOOD EXCELLENCE AND SAFTEY WITH CHARTWELLS UK

Food service company Chartwells, part of Compass Group, approached us for a software solution that checks food quality, ensures safety and trims the...

QUALITY CONTROL MADE SIMPLE

Chartwells UK develop a food quality audit using mpro5...

INTRODUCTION

Caterers thrive on their ability to serve excellent meals consistently, safely and quickly...

Food service company Chartwells, part of Compass Group, approached us for a software solution that checks food quality, ensures safety and trims the fat from time spent on logbooks.

Missing any check can be serious for the health of their customers and the business. We made sure Chartwell’s solution was robust and accessible – making compliance easy and reliable.

Teams use mpro5 to carry out a ‘Daily Food Quality Audit’ on every site. This data is surfaced in real-time in a dashboard that lets managers and head-office track compliance at the press of a button. This assures them that things are running smoothly and lets them intervene quickly when they aren’t.

Dashboards can also be used to spot trends and provide unique insight into daily operations.

IMPECCABLE SAFTEY AND EXCELLENT QUALITY...

RESULTS

Chartwells now have a reliable and simple system that guarantees they exceed customer expectations for food safety and quality...

No check is abandoned in the ‘to do’ pile.

Managers can rest assured that all checks are completed.

Employees say that processes are easier to follow, that it lets them focus on the job at hand and improves accountability

Real visibility of their compliance levels allows managers to spot trends and identify pain points to change cultural behaviour or give additional training.

Chartwells can also demonstrate to their clients that they are improving compliance and are moving towards full digitisation.

SMART AUDITING BUILDS TRUST, STAYS TRUE TO CHARTWELLS' FOOD OFFERING AND MAINTAINS THEIR BRAND.

PROBLEM

With over 2,000 sites to manage across the education sector, Chartwells were struggling to manage their compliance...

There was no way for them to know if the right ingredients were being supplied or used, whether the correct medical diets were being served or if their menus were correct.

Remedial or corrective actions were being completed by spreadsheet or email, which meant they were being forgotten and had no real audit trail to follow-up.

Paper logbooks were a waste of paper: they were tedious to fill out, impossible to verify and tempting to stick in the ‘to do’ pile in a busy kitchen environment.

It was a struggle to meet customer expectations consistently and this was damaging revenue and risking their customers’ health, which was a critical concern.

It's critical to Chartwells' business that brand standards are followed consistently to maintain brand integrity.

SOLUTION

We worked with Chartwells to create and digitise a catch-all ‘Daily Food Quality Audit’ as a smart workflow...

Employees use the mpro5 to check everything from the menus to medical diets, and this data is sent straight to the cloud.

Some answers can trigger a remedial action being sent out and managers can see live updates on any that are outstanding or completed.

We also broke the audit down into sections to make it more manageable.

Data gathered using the app is sent to the mpro5 platform, which surfaces the data in visual dashboards which let users drill down into the data for more information. This assures both managers and head-office that Chartwells food offering is consistent and the best possible representation of their brand.

ALERTING, ACTION, INSIGHT - MAKING FOOD QUALITY SIMPLE

We also set up a quality assurance audit that regional managers can use to quickly review data and take action on any problems as soon as possible.

“Compliance is of course a priority for us and part of that is completing audits. Now we have mpro5 it is so much easier to do these quickly and, crucially, do them right.”